This policy explains what information Julianne Daniel collects through www.juliannedaniel.com, why we collect it, who helps us handle it, and the choices you have. If anything here is unclear, email us at hellojuliannedaniel@gmail.com.
Who we are
Julianne Daniel
Email: hellojuliannedaniel@gmail.com
What we collect
- When you contact us. What you type into our forms, like your name, email address, phone number and message. We also note the page you sent it from and how you found us (for example a search engine or a link in a campaign).
- When you join our email list. Your email address and name if you give it. Our emails contain a tiny image that tells us whether an email was opened, and we record when you unsubscribe.
- When we work together. The details of proposals, contracts and invoices we send you, and payments you make. When you sign a contract online we record your name, the time, and your IP address and browser as a record of the signature.
- When you leave a review. Your name, your review and a star rating if you give one, which we may show on this site, and your email address if you give it, which we don't show.
- When you take a quiz. Your answers and your result, and your name and email address if you give them, so we can email you your result. If you tick the box to join our email list, we add you to it.
- Health questions. Some of our forms, like the health history we ask new clients to fill in, ask about your health, such as symptoms, medications, supplements and habits. You choose what to answer. We use your answers only to work with you.
- Your client page. If we set up a private client page for you, we keep your name and email address, what we share with you there, the agreement you give the first time you sign in, and a record of your visits. You sign in with a link we email you.
- When you visit. Like every website, our server receives technical details such as your IP address and browser type. Our hosting keeps these in short-term logs for security and to fix problems. When you send a form, we also keep a scrambled code made from your IP address, not the address itself, to block spam.
- Visit counts. We count visits to see which pages are useful. This doesn't use cookies and doesn't identify you: we record the page, the site that sent you and the kind of device, with a code made from your connection that changes every day, so we can't follow you from one day to the next.
How we use it
- To answer your questions and provide what you asked for.
- To confirm payments and send receipts.
- To follow up about an inquiry or a project.
- To send our email newsletter, only if you signed up. Every newsletter has a link to unsubscribe.
- To understand, in general terms, how people use the site so we can improve it.
- To keep the site secure, prevent spam and meet our legal obligations, such as keeping tax records.
Who we share it with
We don't sell your information. We share it only with the services that help us run this site and our business, and only so they can do that work for us:
- Railway hosts this website and its database, where the information described here is kept.
- Amazon Web Services (S3) stores photos and files uploaded to this site.
- SendGrid (Twilio) sends our emails.
- Stripe handles card payments. Your card details go straight to Stripe; we never see or keep your full card number.
We may also share information if the law requires it, or to protect our rights or someone's safety.
Cookies
We use a small number of cookies and similar browser storage that the site needs to work, such as keeping you signed in to your client page and remembering how you found us until you close the tab.
We don't use advertising or tracking cookies, and our visit counts work without cookies.
How long we keep it
We keep information only as long as we need it for the reason we collected it. Records of payments, contracts and orders are kept for as long as tax and accounting rules require. Inquiries that didn't go ahead can be deleted whenever you ask. When something is no longer needed, we delete it.
Your choices
You can:
- Ask for a copy of the information we have about you, or ask us to correct it.
- Ask us to delete your information, unless we have to keep it (for example, tax records).
- Unsubscribe from our newsletter at any time with the link at the bottom of each one.
To do any of these, email hellojuliannedaniel@gmail.com. Depending on where you live (for example in the UK, the EU or California), you may have more rights under local law, and you can complain to your local data protection authority.
Keeping it safe
Your information is sent over a secure connection and kept on services with strong security. No system is perfect, but we take care to protect what you share with us.
Children
This site isn't meant for children under 13, and we don't knowingly collect their information. If you think a child has sent us information, contact us and we'll delete it.
Changes
If we change how we handle information, we'll update this page and the date at the top.
Contact us
Questions about this policy or your information? Email hellojuliannedaniel@gmail.com.